Frequently asked questions

Vending

Laundry

ATM's

Vending

The vending machine took my money without giving me the product I selected. What should I do?

Often, a machine malfunction is not apparent when the vendor replenishes the machine. For problems or service, please call 395-BASC (2272) or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

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Why do the glass-front vending machines appear to be off?

They're in energy-savings mode, however they are still working and will vend once you approach the machine.

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Why did I receive an "Insufficient Funds" message from the vending machine when I know I have money in my account?

There is a minimum balance requirement of $3 on all Easy Money purchases, regardless of the cost of the item you are trying to purchase.

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How can I get change for my dollar bill?

All vending machines will exchange dollar bills for dollar coins. Simply put in your bill ($1 or $5) and it will give you dollar coins in exchange.

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The vending machine did not give me the correct change. What do I do?

Contact the Business Office at This email address is being protected from spambots. You need JavaScript enabled to view it. or 395-BASC (2272). However, be careful not to confuse the dollar coins with quarters. Dollar coins come in two versions - gold coins and Susan B. Anthony coins. The Susan B. Anthony coins are often confused with quarters at first glance.

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How do I work the machines in Mortimer and Hartwell?

These machines work the same as all other vending machines. However, there is only one card reader for two machines. No matter which machine you're using, simply slide your card in the reader.

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Laundry

Do I have to pay to use the laundry machines?

The use of resident laundry facilities is included in the student residential housing fee.

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How do I report a service issue?

Contact your RA or RD for laundry machine problems or service. RD's have a process in place for reporting issues.

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How much soap do I use in the front-load washers?

Front-load washers use significantly less water and therefore require significantly less detergent. It only takes 1 tablespoon (about the size of 1 coffee creamer) of regular detergent. If using high efficiency detergent, use the amount recommended on the bottle.

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What will happen if I put too much soap in the washer?

The machine will continue to cycle until all of the soap is rinsed from the clothes, thus eliminating any water or energy savings. Sometimes this causes the machine to error out and will then require a service technician to reset the machine.

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What will happen if I overload the washer?

The machine will error out and may require a service technician to reset the machine.

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ATM's

Where is the ATM located on-campus?

There are currently two ATM's on campus.

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Can I use them if I don't have an account with the associated bank?

Yes, however there are charges if you do not have an account with the associated bank.

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