Student FAQs

Faculty/Staff FAQs

Q: Where do I get an Eagle One card?

A: You must go in person to the BASC Business Office on the first floor of Brockway Hall to get an Eagle One (ID) card or a replacement card.

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Q: What if I lose my Eagle One card?

A: You must go in person to the Business Office on the first floor of Brockway Hall to get a new Eagle One card or a replacement card. If your Eagle One card is lost or stolen, we recommend that you deactivate your card until you either get a temporary card or purchase a new Eagle One card. Once you have deactivated your card you must go to the Business Office to reactivate your card, get a temporary ID card or purchase a new Eagle One card. There is a $25 fee to replace your Eagle One card.

TEMPORARY CARDS: In the event that an Eagle One ID card is misplaced, a temporary card can be issued by going to the Business Office in Brockway Hall (M-F, 8 am-5 pm), or TRAX (Daily 5 pm-1 am) if the Business Office is closed. The temporary card will expire in 4 days and MUST be returned to the Business Office or a $25 fine will be imposed. The temporary ID card replaces your Eagle One ID card; therefore if you find your ID card it will not work. You must bring the temporary ID card and your Eagle One ID card to the Business Office to reactivate your card.

The temporary ID card will not work for the residence hall entry system; you can get a temporary resident hall entrance card from your resident director.

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Q: Can I loan my Eagle One card?

A: No. When you sign up for a meal plan, you are entering a contractual agreement with the College in return for tax-exempt status. Loaning your card to someone else is a direct violation of that agreement. Also, your Eagle One card protects you from identity theft and therefore protects your meal plans and Easy Money accounts.

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Q: Where can I get accessories for my Eagle One card?

A: College at Brockport lanyards are available from the Brockport Student Government offices or the Barnes & Noble College Bookstore. The Business Office sells plastic card holders for $1.00 that make it easy to carry your card on a lanyard or keychain.

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Q: Why didn't my card work when I tried to purchase something?

A: To use your Eagle One card to purchase goods and services you need to have either a Dining Plan Account or an Easy Money account active on your card. If you did not purchase one, you may at the Business Office in Brockway Hall or you can sign up online. If you had an Easy Money account last semester, you may be low on funds and you may add more using the online account management tool (you need to know your Banner ID#).

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Q: Why didn't my card work in the Dining Halls (Brockway or Harrison)?

A: There are several reasons this is possible:

  1. You have not purchased a dining plan or Easy Money. Commuter and townhome students are not assigned a dining plan unless they decide to purchase one.
  2. You do not have sufficient funds in your account. You can add more Dining Dollars or Easy Money online, by calling 585.395.BASC(2272), or by stopping at the Business Office in Brockway Hall.
  3. You have a defective or worn ID Card. Please go to the Dining Services Office in Brockway Hall to get a new one.

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Q: Why does the vending machine say "Reader Offline or Cash Only" when I swipe my card?

A: The vending machines are connected to the campus network, so anytime there is a network problem, the vending machines will go "offline" and thus swiping your card will not work. You can still use cash, but using your Easy Money on your Eagle One card to buy goods out of the vending machines requires a working network connection in order to function correctly. It's also possible that the vending machine is simply malfunctioning, so we really depend on users to be our eyes and let us know when problems arise so that we can act promptly.

If you wish to report a machine with this problem please email This email address is being protected from spambots. You need JavaScript enabled to view it. . Please include the type of machine, building and floor number.

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Q: Why doesn't my Eagle One card open my residence hall door?

A: The Eagle One card is used as a universal identifier. For security reasons, each residence hall controls access to their areas. If your Eagle One card does not work in the residence hall door that you should have access to, contact the administrator at Residential Life.

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Faculty/Staff FAQs

Do I need to get an Eagle One ID card?

Yes, all College at Brockport employees are required to have an Eagle One card.

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Where do I get an Eagle One card?

Go in person to the Business Office on the first floor of Brockway Hall to get an Eagle One card.

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What if I lose my Eagle One card?

You must go in person to the Business Office on the first floor of Brockway Hall to get a new Eagle One card or a replacement card. If your Eagle One card is lost or stolen, we recommend that you deactivate your card until you either get a temporary card or purchase a new Eagle One card. Once you have deactivated your card you must go to the Business Office to reactivate your card, get a temporary ID card or purchase a new Eagle One card. There is a $25 fee to replace your Eagle One card.

TEMPORARY CARDS: In the event that an Eagle One ID card is misplaced, a temporary card can be issued by going to the Business Office in Brockway Hall (M-F, 8 am-5 pm), or TRAX (Daily 5 pm-1 am) if the Business Office is closed. The temporary card will expire in 4 days and MUST be returned to the Business Office or a $25 fine will be imposed. The temporary ID card replaces your Eagle One ID card; therefore if you find your ID card it will not work. You must bring the temporary ID card and your Eagle One ID card to the Business Office to reactivate your card.

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Can I loan my Eagle One card?

No. When you sign up for Easy Money, you are entering a contractual agreement with the College. Loaning your card to someone else is a direct violation of that agreement. Also, your Eagle One card protects you from identity theft and therefore protects your Easy Money account.

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