COVID-19 Information

Reduced Dining Service hours in affect. Learn more about disease prevention protocols below.

 

Employee Resources Related to Corornavirus

Customer Information Related to Coronavirus

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Employee Resources Related to Coronavirus

This webpage will continue to be updated with more information and resources as it is gathered. Please visit this webpage frequently for the most up-to-date information. 

We appreciate your patience and understanding as we are trying to respond to this emergency situation and answer questions to the best of our ability. Please understand that decisions are being made day by day as circumstances change and government guidance is updated. Decisions and responses may be revocable as needed. BASC's greatest interest is the health and safety of our customers and employees.  

 

Freqently Asked Questions

 

WHAT IS COVID-19?

COVID-19, also known as coronavirus, is one of many different types of a large family of corona viruses. COVID-19 has been classified by the CDC as a new or “novel” coronavirus that has not previously been seen in humans. The virus symptoms manifest as a mild to severe respiratory illness.

WHAT ARE THE SYMPTOMS OF COVID-19?

Reported illnesses have ranged from mild symptoms to severe illness and death. Symptoms may appear 2 to 14 days after exposure and may include:

  • Fever
  • Cough
  • Shortness of breath

HOW DOES COVID-19 SPREAD?

COVID-19 is thought to spread mainly from person-to-person:

  • Between people who are in close contact with one another (within about 6 feet);
  • Through respiratory droplets produced when an infected person coughs or sneezes; and/or
  • Through contact with infected surfaces or objects.

WHAT IS BASC IS DOING TO PROTECT ITS EMPLOYEES IN THE WORKPLACE?

BASC is monitoring guidance from government health officials to ensure that we provide a safe environment for our team members and customers. 

Disease Prevention Protocols

Dining Services has implemented extra disease prevention protocols including the elimination of all self-service, limiting the number of customers in the dining spaces at one time, offering pre-order take out meals only for resident students, instructing customers on additional diease prevention protocols and increasing the frequency of sanitizing commonly touched surfaces. Personal protective equipment (PPE's) is available to employees including cloth face coverings, as recommended by the CDC, and gloves. 

We are reducing density at work by having non-essential personnel who are able to complete their job duties at home do so. Essentail personnel are working altnernating schedules to reduce density at work. Those who remain in the workplace to provide or support essential services should practice social distancing keeping a minimum of 6 feet distance from others to the extent possible.

All employees must continue to practice the recommendations from the CDC, NYS Department of Health, and the World Health Organizatiion, regarding preventing the spread of germs. Visit www.cdc.gov/COVID19https://coronavirus.health.ny.gov/home, and https://www.who.int/emergencies/diseases/novel-coronavirus-2019 (new window) for more information. Specifically, please remember to practice proper hand washing, avoid touching your face, disinfect commonly touched items and surfaces frequently, avoid close contact with people who are sick, and stay home when you are sick. Signs have been posted throughout the workplace to remind team members and customers of these practices.

WHAT IF I'VE RECENTLY TRAVELED ABROAD OR TO ANOTHER REGION IN THE U.S.?

In the interest of public health, employees should immediately notify their supervisor if they’ve traveled to a high-risk country or region before returning to work, even if they are not experiencing symptoms. 

WHAT IF I FEEL SICK OR MAY HAVE BEEN IN CONTACT WITH AN INDIVIDUAL WITH A CONFIRMED OR SUSPEDTED CASE OF COVID-19?

Any symptomatic employee should not report to work. As the number of suspected and confirmed cases of COVID-19 increases, all employees must monitor themselves for possible symptoms, such as:

  • Fever
  • Cough
  • Shortness of breath
  • Respiratory infection/distress

Any employee who has come in close or proximate contact of a confirmed or suspected case of COVID-19 (close is defined as within six-feet and a period of 15 minutes or more; proximate is defined as being within an enclosed environment but greater than a six-foot distance from the individual) should not report to work.

Any employee experiencing symptoms associated with COVID-19 or has come in contact with someone who is confirmed to have COVID-19 shall immediately report symptoms to their supervisor and contact BASC Human Resources (HR) at 395-2752.

  • The employee will immediately be directed to leave work (if they are currently at work), stay home, and self-quarantine as a precaution.
  • The supervisor shall request and record the latest contact information for the employee, including home or mobile telephone numbers, so that HR personnel can reach them for follow up information.
  • If the employee is experiencing severe symptoms and requires urgent medical attention, call 911 and notify the dispatcher that the employee may have COVID-19 symptoms so the medical personnel may use the appropriate precautions.
  • Human Resources will remotely contact the employee to:
    • Inquire about current symptoms.
    • Verify that they have precautionarily quarantined.
    • Identify potential contact and interactions with other employees and work with the DOH regarding notification of employees who may have been in close, sustained contact with the employee after they became ill.
    • Direct the employee to call a health care provider and seek testing.
      • The employee should first contact their primary health care practitioner to see if they are available and able to collect a sample for testing. If not, the employee should contact the New York State COVID-19 hotline at 1-888-364-3065 to be referred to a regional testing site that can collect and submit a sample for testing.
      • The employee must notify HR of the test results as soon as they are received. Test results will be verified by the New York State Department of Health (DOH).

IF I HAVE HEALTH INSURANCE PLAN FROM EXCELLUS (INCLUDING HDHP AND HAVE NOT MET MY DEDUCTIBLE OR OUT OF POCKET MAX) WHAT BENEFITS DO I HAVE IF I NEED COVID-19 MEDICAL CARE?

  • There is no cost to members for COVID-19 testing where medically necessary consistent with CDC guidance
  • There is no cost to members for medically necessary office, urgent care, or ER visits related to COVID-19
  • There is no cost to members for telehealth services (PDF) where plans include a telehealth benefit
  • Members are encouraged to use their 90-day mail order benefit for prescription medications (new window)
  • Early medication refills are available for prescriptions during the state of emergency

More details and resources can be found at: https://www.chooseexcellus.com/covid19 

DO I STILL HAVE ACCESS TO THE EAP (EMPLOYEE ASSISTANCE PROGRAM)?

Yes, our U of R EAP program is still providing their telehealth services. They also have a guide to help with managing and coping in this difficult time found here: HR Medicine EAP COVID Tips Sheet. They also have a "Coping with COVID-19 (PDF)" tab on their website with an ever-growing list of resources that spans tips for working from home to children's meditation apps (and a lot more in between). 

Additionally, as announced by Governor Cuomo, New Yorkers can call the COVID-19 Emotional Support Hotline at 1-844-863-9314 for mental health counseling which is free of charge and provided on a volunteer basis by mental health professionals.

WHAT IS THE NEW NYS LEAVE PROGRAM FOR COVID-19? 

View details about the NYS Paid Family Leave program here. If you have questions on whether you are potentially eligible for this program please reach out with details to BASC Human Resources.

COVID-19 Paid Sick Leave Poster (PDF)

WHAT IS THE FEDERAL FAMILIES FIRST CORONAVIRUS RESPONSE ACT (FFCRA)? 

View this Employee Fact Sheet for more information about the FFCRA. If you have questions on whether you are potentially eligible for this program please reach out with details to BASC Human Resources.

Families First Coronavirus Response Act Employee Rights Poster (PDF)

WHAT FREE RESOURCES ARE AVAILABLE DURING THIS TIME?
There are a number of free resources available.

  • Amazon's Audible is offering free content aimed at school-age children. Learn more.
  • Headspace is offering free meditations for people in NYS.
  • Wellbeats and LifeTime Fitness are offering free at home fitness classes. Learn more
  • Many more resources are also available. Check out this list (PDF) from Brown & Brown Insurance. 

WHAT ADVICE ARE OUR FINANCIAL ADVISORS GIVING ABOUT RETIREMENT PLANS?  

Please see these two flyers shared by The One Group (article one) and (article two). One Group is coordinating bi-weekly calls with financial partners to provide investment advice during this time. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.  if you are interested in participating in these calls or have other investment questions. Also, be sure your personal information and beneficiaries are up to date. Visit https://voyaretirement.voya.com/ to log in to your Voya account and update your information. View the instruction sheet (PDF) for details.

If you have questions about the CARES Act and options available to you, please contact the VOYA Customer Service Center at (800) 584-6001 between 8 am to 9 pm ET. 

HOW WILL I RECEIVE MY PAYCHECK? 

Starting with paychecks dated March 26, 2020 and until further notice, all paychecks will be mailed to your home address. Do not come to your unit to pick up your paycheck.

CAN I SIGN UP FOR DIRECT DEPOSIT OF MY PAYCHECK? 

Yes, we strongly advise you to set up direct deposit. Having your paycheck directly deposited into your bank account allows for the quickest access to your paycheck funds. This is especially true now that all paychecks will be mailed to your home address until further notice. Please note that it will take two pay periods for your direct deposit to become active. Complete this form and fax 585-395-5777 or email to Payroll at This email address is being protected from spambots. You need JavaScript enabled to view it.

HOW DO I FILE FOR UNNEMPLOYMENT? WHERE DO I FIND THE FED ID NUMBER THAT UNEMPLOYMENT ASKS FOR?  

Refer to this tip sheet (PDF). You can find the FED ID number on your BASC W-2 line B. 

Information on how to file for Unemployment can be found here:

Unemployment Contact list (PDF)

Applying for Unemployment (PDF)

Sending a Secure message to Unemployment (PDF)

HOW DO I PROVIDE AN ADDRESS CHANGE?

Email your new address to This email address is being protected from spambots. You need JavaScript enabled to view it.  (new window) and let us know if it is a temporary address change or permanent. 

WHO CAN I CONTACT WITH ADDITIONAL QUESTIONS? 

Please email This email address is being protected from spambots. You need JavaScript enabled to view it.  or call 395.2652 with any questions you may have. Please refrain from coming into the Human Resources office to maintain the social distancing protocol.